Move any remaining funds
Transfer or withdraw your remaining balance before submitting a closure request. If you cannot access or move a balance, contact Duura support before proceeding.
ACCOUNT ACCESS & DATA
Closing your
DuuraPay account.
Here is the account-closure process and what to prepare before you submit a request.
Before you begin
A clear exit,
step by step.
Please complete the checks below before requesting account closure.
Resolve pending activity
Complete pending transfers, bill payments and dispute requests so the account can be reviewed clearly.
Check linked products
Active cards and connected wearables may be deactivated when the account is closed. Make sure you have saved any information you need.
Submit from the app
Open the DuuraPay app, go to More or Profile, open Settings, choose Delete Account, provide a reason and submit the request.
After you submit
Account closure is permanent after administrative approval. Duura may retain specific records where required for legal, accounting or regulatory reasons; see the Privacy Policy for more information.
Protect your information
If you need help, contact us through the official email or phone listed here. Do not send your PIN, password, one-time passcode, full BVN/NIN or full card details in an email.
admin@duura.online